Privacy Policy for ShopStream
Last Updated: March 1, 2025
Introduction
This Privacy Policy explains how ShopStream ("we", "us", or "our") collects, uses, and protects information obtained from users of our Shopify app. ShopStream is committed to ensuring that your privacy is protected. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
Through Shopify APIs
- Shop name and domain information
- Videos uploaded through our app (hosted on Cloudflare's infrastructure)
- History of billing charges
Directly from Merchants
- Shop name and domain information
From Merchants' Customers
- Basic analytics data:
- Number of views per video
- Viewer country information
How We Use Your Information
We use the collected information for:
- Internal functioning of the ShopStream app
- Managing billing plans
- Providing video analytics to merchants
- Improving our service
We do not use your information for marketing or advertising purposes outside the scope of providing our service.
Data Storage and Retention
- App data is stored in a Neon database located in Europe
- The ShopStream application is hosted on Vercel's infrastructure
- Videos are hosted on Cloudflare's infrastructure
- Videos and associated data are retained for the duration of your subscription
- Upon uninstallation of the app, all data and videos are permanently deleted after 30 days
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized or unlawful processing, accidental loss, destruction, or damage.
International Data Transfers
All data processing occurs within the European Economic Area (EEA), specifically in France and Germany. We do not transfer your data outside the EEA.
Third-Party Service Providers
We use the following third-party service providers to support our app:
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Cloudflare: We use Cloudflare to host and stream videos uploaded through our app. Videos are processed and served through Cloudflare's global CDN network.
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Vercel: Our application is hosted on Vercel's infrastructure, which processes requests and serves the application interface.
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Neon: We use Neon for database services to store app data, merchant information, and analytics.
For more information about these providers' privacy practices, please visit their respective privacy policies:
Your Rights
Under GDPR and other applicable data protection laws, you have rights regarding your personal data, including:
- The right to access your data
- The right to rectify inaccurate data
- The right to erasure of your data
- The right to restrict processing
- The right to data portability
- The right to object to processing
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at:
LaineDev
Paris, France
Email: shopstream@lainedev.com
Legal Compliance
This app is operated in accordance with the laws of France and the European Union. By using ShopStream, you consent to the collection and use of information as outlined in this policy.